DOPPEL FIT

Privacy Policy

Introduction

Last Updated: November 4, 2026

This Privacy Policy explains how Doppel Fit (“Doppel Fit,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information when you visit https://doppel-fit.net, use our website features, create an account, search or browse product information, view QC photos, contact us, or use any related services that link to this Policy (collectively, the “Services”).

Please read this Policy carefully. If you do not agree with the practices described here, do not use the Services. This Policy should be read together with our Terms of Service and, where applicable, any separate Service Agreement or service-specific terms.

1. Information We Collect

We may collect the following categories of information, depending on how you use the Services:

• Account and contact information: name, email address, username, telephone number, shipping or contact details, and account credentials. Passwords should be stored using appropriate security protections; we do not ask you to send your password to us by email.
• Order, transaction, and payment information: order references, products selected, transaction amounts, payment dates and times, payment status, payment method or channel, shipping details, and related customer-service records. Payment card or bank details may be collected and processed by the relevant payment provider. We do not intend to store full payment-card security codes.
• Search and usage information: search terms, product pages viewed, browsing activity on the Services, clicks, saved or favourited items, QC-photo views, purchase-related activity, and interactions with website features.
• Device and technical information: IP address, browser type and version, operating system, device identifiers, referring pages, access times, log data, and information collected through cookies or similar technologies.
• Communications: information you provide when contacting customer support, submitting a request, reporting a problem, or communicating with us through email or other channels.
• Information from service partners: where you choose to use a purchasing agent, payment provider, logistics provider, marketplace, or other integrated service, we may receive limited order, payment, delivery, status, or support information needed to provide or coordinate the requested service.

2. How We Use Information

We use information for the following purposes:

• To operate, maintain, and provide the Services, including account access, product discovery, search, QC-photo browsing, and saved preferences.
• To process and manage orders or service requests where those functions are offered, including payment status, purchasing-agent coordination, warehouse or inspection updates, shipping, delivery tracking, and after-sales support.
• To respond to questions, provide customer support, investigate complaints, and communicate important service or policy updates.
• To improve the website, understand how visitors use features, troubleshoot errors, measure performance, and develop new functionality.
• To personalize content or product recommendations where supported and permitted by law.
• To protect the Services, detect fraud, prevent abuse, enforce our terms, maintain records, and comply with legal obligations or lawful requests.
• To send promotional messages where permitted by law. You may opt out of marketing communications using the unsubscribe link or the contact method provided in the message. We may still send essential service, account, security, or transaction-related notices.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand traffic, improve performance, and protect against abuse. Some cookies may be provided by analytics, hosting, security, or other service providers.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where applicable law requires consent for non-essential cookies, we will request consent before placing them.

4. How We Share Information

We do not sell your personal information for money. We may disclose information in the following circumstances, and only to the extent reasonably necessary:

• Service providers: hosting, website maintenance, security, analytics, customer support, payment processing, email delivery, and other vendors that help us operate the Services.
• Purchasing, marketplace, and logistics partners: where you request a purchase, inspection, fulfilment, parcel-forwarding, or delivery service, relevant information may be shared with the seller, purchasing agent, warehouse, inspection provider, payment provider, or carrier so that the requested service can be performed. The information may include your order details, recipient details, contact information, and delivery address where necessary.
• Legal and safety purposes: where disclosure is required by law, court order, or valid governmental request, or where reasonably necessary to protect our rights, users, property, or the safety of others.
• Business transfers: in connection with a merger, restructuring, financing, acquisition, or sale of all or part of our business, subject to appropriate safeguards.
• With your direction or consent: where you ask us to share information or otherwise authorize a disclosure.

Service providers are expected to use information only for the services they perform for us and to protect it appropriately. Their own privacy policies may also apply when you use their independent services.

5. International Data Transfers

Because our users and service providers may be located in different countries, information may be processed or transferred outside the country where you live. Where applicable data-protection law requires safeguards for international transfers, we will take steps intended to provide an appropriate level of protection, such as using approved contractual safeguards or another lawful transfer mechanism.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining account and transaction records, resolving disputes, enforcing agreements, and meeting legal, accounting, or security requirements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, network transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorized access.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information, obtain a copy, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or request data portability. You may also have the right to complain to a relevant data-protection authority.

To exercise a right, contact us using the details in the Contact section. We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

You can opt out of marketing emails at any time using the unsubscribe link. Opting out of marketing does not stop essential messages about your account, orders, security, or use of the Services.

9. Children and Minors

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact us so that we can review the request and take appropriate steps, including deletion where required by law.

10. Third-Party Websites and Services

The Services may contain links to third-party marketplaces, shopping agents, payment providers, logistics companies, social platforms, or other websites. Those third parties operate independently and have their own terms and privacy policies. We are not responsible for their privacy practices or content. Review their policies before providing information or completing a transaction with them.

11. Changes to This Privacy Policy

We may update this Policy to reflect changes in our Services, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

12. Contact Us

For privacy questions or requests, contact:

Email: [email protected]